VICIDial: The Open-Source Call Center Software
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VICIDial is an open-source call center software that is widely used by businesses of all sizes. It provides a range of features and functionalities that help businesses manage their call centers more efficiently . Here's a rundown of some of VICIDial's key features: I nbound and outbound calling: VICIDial supports both inbound and outbound calling, which means you can use it for telemarketing, customer support, and other call center operations. Call routing: VICIDial can route calls based on a range of factors, such as caller ID, time of day, and agent availability. This ensures that calls are answered by the most appropriate agent. Automatic call distribution (ACD): VICIDial's ACD feature distributes calls evenly among available agents, helping to reduce wait times for customers. Interactive voice response (IVR): VICIDial's IVR feature allows customers to interact with an automated voice system to get